Online stores
Service
Online stores & warehousing
We handle all aspects of selling your merchandise, managing your online store, overseeing global sales and handling customer service.
We offer full-service e-commerce from our warehouse in Haarlem, the Netherlands. This means that we take all the work off your hands and thus offer a total solution for selling your merchandise. We handle all aspects of selling your merchandise, managing your online store, overseeing global sales and handling customer service. You will receive a monthly statement with a sales report and settlements will be processed. To keep things simple and transparent, we use a fixed percentage of your monthly turnover as a fee for our services.
Our rate includes:
- Personalized webstore & hosting service
- Storage & inventory management
- Order picking & shipping
- Insurance of your inventory
- Packaging materials for safe shipping
- Customer service
- Returns processing & refunds
- All sales of sound carriers count for the charts in the Netherlands, Belgium and Germany
- VAT return and remittance tax authorities
Webstore
- Look & feel customized to your own identity
- Responsive design; optimal display on any device from desktop to mobile
- Quick response
- Search engine friendly
- Discount codes
- Pre-order option
- Meta Commerce Manager catalog support
- Meta Pixel support
- Google Analytics + e-commerce + AdWords integration
- Google Sitemaps
- Google shopping support
- Complies with Dutch cookie and privacy regulations
- Real-time sales reports
- Real-time inventory insights
- Multilingualism and pricing in different currencies
Hosting
- Hosting on our own servers in the Netherlands. The data is only stored in the Netherlands and is therefore not subject to US regulations
- Daily backup of all data and order data. This data is stored encrypted on back-up servers in the Netherlands
- 24/7 monitoring for optimal availability
Payments
- Support for all common payment methods (iDEAL, Credit card, PayPal, etc.)
- To ensure secure online payment and the security of the customer’s personal data, the transaction data is encrypted with SSL.
Fulfilment
- Inbound, storage, order picking, packaging and shipping
- Orders are shipped the same business day
- Shipping with PostNL (within the Netherlands) at very favorable rates
- International shipping also possible
- Customer service (after sales)
- Handling customers questions and after sales on working days during office hours (by phone, email and WhatsApp)
- Return processing & refunds (no additional costs)
Services
